Privacy Notice

All companies of the Kuoni/Tumlare and Europamundo group of companies are owned and controlled by Kuoni Travel Investments Ltd which has its registered offices at 2 Elias-Canetti Street, CH-8050 Zürich, Switzerland (the “JTB Europe”).  JTB Europe is part of the group of companies owned and controlled by JTB Corporation which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB”).  The JTB Europe group of companies and JTB group of companies offer travel and destination management services worldwide.  This Privacy Notice is issued to you, Data Subject, on behalf of the JTB Europe and JTB Group and all their affiliates (jointly, “we” and “us”), which control and process your personal data in the way described below.

1.     Legal basis and purpose

As per Article 6(1)(f) GDPR, we hereby inform you that we use your personal data for the purpose of providing you following services:

Your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical research and reports. This aggregated data may be shared and used in the ways described above.

2.     Retention periods

We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.

3.     Data storage and transfer

We store your personal data on systems located within the European Economic Area (EEA), which comprises the Member States of the EU, Norway, Iceland and Lichtenstein, as well as outside the EEA.

Furthermore, we may share your personal data with companies within the JTB Europe and JTB group of companies as well as with other companies who may be located within or outside the EEA.  Where a company is located outside the EEA, we have implemented Standard Contract Clauses to oblige the company to use your personal data fairly and legally.

4.     Prior consent

Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.

5.     Your rights

As a customer you have a number of rights among them: the right to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to our Privacy Policy:

Online link to Privacy Policy: https://www.kuoni-congress.com/privacy-policy

If you require assistance or further information about how your personal data is used by us then contact our Data Protection Officer via email: dpo_congress@kuonitumlare.com

If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.

 

Congress Booking Terms & Conditions

These Booking Terms and Conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online accommodation reservation service provided on these pages and through the website (the "Services") are owned, operated and provided by Kuoni Global Travel Services (Schweiz) AG. ("Kuoni”, "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

 

1.     Definitions

In this Agreement the following words shall have the following meanings:

        1.1.   “Kuoni”, “we”, “us” and “our” means Kuoni Global Travel Services (Schweiz) AG and “you”, “yours” and “yourselves” means the Customer or Traveller;

        1.2.   “Booking” means an Order made by you with us using the Congress Booking Website (“CBW”), which is accepted by us in accordance with these terms and conditions;

        1.3   “Order” means a request made by you to purchase travel arrangements (including but not limited to hotel and apartment accommodation) using the CBW.

        1.4   “Reservations” means our department dealing with your Booking, details of which are set out on the CBW;

        1.5   “Traveller/ Customer” means each member travelling pursuant to a Booking;

        1.6   “Booking Terms & Conditions” means all the terms and conditions stated herein below.

        1.7   “Working Day” means any day that is not a Saturday or Sunday or a public holiday in the Czech Republic.
 

2.    Scope of Service

2.1    By making a reservation through CBW, you will be entering into a contractual relationship with the accommodation, transport or other travel service provider, Kuoni acts solely as an intermediary and agent.

2.2    Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each service provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on CBW. CBW does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

2.3    Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

 

3.    Account Facilities

3.1    Customers must register to CBW and open an account in order to make a booking (see Privacy Policy for further details). You will also be asked to choose a password, which you agree to keep in strict confidence at all times. You are solely and fully responsible for maintaining the confidentiality of the password and account, and for all activities that occur under your password or account. You may not assign or transfer your rights or delegate your duties under the account without our prior written consent. You must notify us immediately of any unauthorized use of your password or account or any other breach of security. We cannot and will not be liable for any loss or damage arising from any failure of yours to comply with these terms or from any unauthorized use of your password or Account or any other breach of security. In the event of the aforementioned, you may be liable for the losses of Kuoni or others due to any such use.

 

4.  Booking

4.1    Any booking made shall be deemed to be an offer by you.  Once an Order has been confirmed, a contract between you and the service provider will exist and shall be subject to the terms contained herein.  The service provider will be clearly indicated on your confirmation and vouchers.

         4.2    You must ensure that all the information you provide to us in your Order is accurate and correct.

4.3    If we accept your Order, we shall debit payment from you as specified in Clause 5 below and a booking ID will be issued, and a confirmation will be sent to you by email which will summarise the details of your Order.

 

5.  Paying for Bookings

5.1    All Bookings must be paid by DEBIT or CREDIT CARD directly on the CBW at the time of Booking. Before the payment is received in full, we are not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts for the travel products and services ordered and booked.

5.2    In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorized transactions resulting from a reservation made on CBW, we shall not be held responsible for any deductibles.

 

6.  Rates  

6.1    Rates displayed on CBW are for the total duration of the whole stay/service.  Breakfast and/or other meals are not included unless otherwise stated.  Once confirmed, the price of a Booking is fixed with the exception that, in some locations, city tax may be payable at checkout by the Traveller.

6.2    The rates on the CBW are displayed in the currency of your choice as a service.  It is provided for information purposes only with estimated rates of exchange and should not be relied on as accurate and real time.  The CBW processes bookings in euros only.  The actual rate of exchange you pay (as well as any foreign exchange fee) will be set by your bank or card provider.

6.3    We reserve the right to change rates offered on our CBW at any time, but this will not affect the rate of any Bookings that have already been confirmed.

 

7.  Vouchers

7.1    Vouchers will entitle you to the services specified in your Order, strictly as specified in the Order in terms of particular hotel/service, period of services and type of services.  All and any extras or alterations to the above are at your sole discretion, those as well as additional personal charges, such as but not limited to, phone bills, laundry, room service, insurance and/or upgrades etc. will be settled by you directly with hotel/service provider on the spot.
 

7.2    It is your responsibility to ensure that you print out the vouchers or retain the e-voucher acceptance in your mobile or electronic device for your Booking prior to departure.  Such vouchers must be presented to the hotel reception at the time of check in, or to the service provider as evidence that the services have been booked and paid for in advance.  Failure to present the voucher may result in the Travellers being charged again (at the supplier’s full published rates) or the service not being provided. 

 

8.  Cancellations and Amendments

8.1    By making a reservation with a service provider, you accept and agree to the relevant cancellation, amendment and no-show policy of that provider, and to any additional terms and conditions of that provider that may apply to your Order.

8.2    All requests for cancellations and amendments to Bookings must be made by contacting our customer care service.

Customer service

E-mail: hotelbooking@kuoni-congress.com

Number: +420 296 301 209
Office Hours: 09:00 - 17:00
Language: English

Any amendments or cancellations of bookings must be done via us and NOT the hotel/travel suppliers themselves.

8.3    The cancellation deadline will be available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Wrong debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

8.4    If you cancel past the current deadline, you will be charged a minimum of 1 night/day/unit cost of each service, and up to 100% of the total amount booked, depending on the hoteliers/travel suppliers’ policies.

8.5    Amendments are strictly subject to availability, and any rates and offers that may have initially offered may have changed since the time of your original Booking. Some Orders may not be eligible for amendments and therefore require a cancellation of the original Order and the creation of a new Order with its own amendment, cancellation and no-show policies.

8.6    Cancellation charges apply for cancellation requests made before the day of arrival. Any cancellation made on the day of arrival will be considered a fail to show up at the hotel/service provision point (“No-Show”), in which case final charges depend on the hoteliers/travel suppliers’ polices, when the hotelier has the right to charge the reservation in full and is not obligated to inform about it at any stage.

8.7    If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the accommodation provider so they know when to expect you to avoid cancellation of your Booking or charge of the no-show fee. Kuoni does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the accommodation provider.

9.  Liability

9.1    As an intermediary, we do not assume any responsibility or liability of any kind for the travel products and services provided by the service provider. Kuoni shall not be liable for any losses, expenses or damages of any sort due to you as a result of the acts, errors, omissions, breaches, negligence, fraudulent intent, misleading or untrue statements, breach of contract, breach of statutory duty, wilful misconduct or any other tortious act attributable either wholly or in part to service providers or any other independent business or suppliers of services who sell their products and services through us, which includes their employees, directors, officers, agents, representatives or affiliates. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a service provider (or their employees or agents) or you have any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service.

9.2    We reserve the right to change your Booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes. In extreme circumstances we may be forced to cancel Bookings in which case the customer will be notified of such change as soon as possible and a full and prompt refund will be made.

9.3 We shall not be liable for any failure or delay in performance of our obligations, which results directly or indirectly from any cause or circumstance, which is beyond our reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: act of God,          outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, epidemic, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

 

10.  Personal Data

Any personal data which Kuoni holds is subject to the privacy policy and can be found below marked as ‘Privacy Policy’.

 

11.   Intellectual Property

11.1  Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the content and information of and material on our website are owned by Kuoni or its group companies, its suppliers or providers.

11.2  Kuoni exclusively retains ownership of all rights, title and interest in and to the look and feel (including infrastructure) of) the website on which the service is made available including the guest reviews and translated content and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission.  

 

12.  Miscellaneous

12.1  To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Swiss law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Zurich, Switzerland.

12.2 The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request.

12.3 Your booking confirmation and this policy represent our entire agreement and as a result you have not entered into a contract with us on the basis of any representation not expressly incorporated into these documents.

12.4 If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.  

12.5 The booking terms of our travel services providers are listed below.

12.5.1     Expedia Affliate Network: https://developer.ean.com/terms/en